Free delivery on orders over PKR 10,000 ยท Made in small batches
The Musafir

FAQs

Orders, delivery, sizing, and the clothes themselves. Anything else, message us and Tahoor will answer.

Orders & delivery

When will my order ship?

Every piece is made to order and dispatched within 2 to 3 working days of your order, then 2 to 4 days in transit. Pre-orders are dispatched within 2 weeks at the moment, while the stock is being made.

When do I get my order number?

Cash on delivery orders get it on screen straight away, and again by email once we confirm. For a bank transfer it is emailed with your receipt as soon as our team has checked the payment.

How do I pay?

Cash on delivery anywhere in Pakistan, or bank transfer to our Meezan Bank account. For a transfer, upload the payment screenshot at checkout: our team checks it, then emails your order number and receipt.

What does delivery cost?

Free over PKR 10,000. Otherwise PKR 350 nationwide.

Do you ship outside Pakistan?

Yes. International orders start at PKR 25,000, before shipping. Shipping is paid by you and depends on the weight of the parcel. Choose Outside Pakistan at checkout and your order comes to us on WhatsApp; we weigh the parcel, calculate the shipping and send you the final price. You pay in advance once you agree it, and any customs duties in your country are paid on arrival.

How do pre-orders work?

Some pieces are open for pre-order before the run is made. You reserve your size now and pay like any other order. The stock is being made at the moment, so pre-orders are dispatched within 2 weeks.

Can I change my order after placing it?

Yes, before it reaches the workshop, usually the same day. Message us on WhatsApp with your order number.

Sizing & returns

How does it fit?

True to size, with the hoodies cut a little roomier than the tees. The measurements are on the size and care page, taken of the garment laid flat.

Can I exchange a size?

Yes, within 7 days of delivery, unworn and unwashed with the label intact. You cover the return postage and we cover sending the new size.

What if something arrives faulty?

Send a photo on WhatsApp and we replace the piece. A fault in the making is on us, always.

The clothes

How is the design applied?

Raised and built to last, not a flat screen print. The exact finish is chosen for the design and the fabric it sits on, and it is held to the same 5 mm minimum everywhere.

How do I wash it?

Inside out, cold, gentle cycle, and hang to dry. Do not iron on the design: press from the back with a cloth over it.

Which colours can I get?

Each design has its own colour range, shown on its product page. If you want a design in a colour it is not listed in, ask on WhatsApp.

Ask on WhatsApp