Free delivery on orders over PKR 10,000 · Made in small batches
The Musafir

FAQs

Orders, delivery, sizing, and the clothes themselves. Anything else, message us and Tahoor will answer.

Orders & delivery

When will my order ship?

Every piece is made to order and dispatched within 2 to 3 working days of your order, then 2 to 4 days in transit. Pre-orders go out within 5 working days.

When do I get my order number?

Cash on delivery orders get it on screen straight away, and again by email once we confirm. For a bank transfer it is emailed with your receipt as soon as our team has checked the payment.

How do I pay?

Cash on delivery anywhere in Pakistan, or bank transfer to our Meezan Bank account. For a transfer, upload the payment screenshot at checkout: our team checks it, then emails your order number and receipt.

What does delivery cost?

Free over PKR 10,000. Otherwise PKR 350 nationwide.

Do you ship outside Pakistan?

Not yet. Message us on WhatsApp and we will tell you when we do.

How do pre-orders work?

Some pieces are open for pre-order before the run is made. You reserve your size now, pay like any other order, and it ships within 5 working days.

Can I change my order after placing it?

Yes, before it reaches the workshop, usually the same day. Message us on WhatsApp with your order number.

Sizing & returns

How does it fit?

True to size, with the hoodies cut a little roomier than the tees. The measurements are on the size and care page, taken of the garment laid flat.

Can I exchange a size?

Yes, within 7 days of delivery, unworn and unwashed with the label intact. You cover the return postage and we cover sending the new size.

What if something arrives faulty?

Send a photo on WhatsApp and we replace the piece. A fault in the making is on us, always.

The clothes

How is the design applied?

Raised and built to last, not a flat screen print. The exact finish is chosen for the design and the fabric it sits on, and it is held to the same 5 mm minimum everywhere.

How do I wash it?

Inside out, cold, gentle cycle, and hang to dry. Do not iron on the design: press from the back with a cloth over it.

Which colours can I get?

Each design has its own colour range, shown on its product page. If you want a design in a colour it is not listed in, ask on WhatsApp.

Ask on WhatsApp